Returns & Exchanges

At Dermalogica, we want you to be completely satisfied with your professional-grade skincare. If you are not happy with your purchase for any reason, we offer a 30-day money-back guarantee on products purchased directly through our website.

1

Initiate Your Return

Log into your account or use our guest portal to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Securely pack the products in their original packaging, ensuring all bottles are tightly sealed to prevent leakage during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it to the outside of your package, covering any previous shipping barcodes.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing